Online Hunting & Fishing License Application

FAQs

  1. What is Card Security Code?
  2. Why have I not received my licenses via email?
  3. Can I use my check card?
  4. Can I use American Express or Discover?
  5. Can my license be emailed to me?
  6. When I try to view my license, all I get is a blank screen and/or an error mess age. What should I do?
  7. Do I need special paper for printing my license?
  8. May I reprint my license later if I need to?
  9. I have a current hunting license. Can I purchase more privileges to supplement this license through this online service?
  10. May I save the PDF license document to be printed later?
  11. When I print my license, some of the text is garbled, prints over top of itsel f, or does not print at all. What is happening?
  12. Who do I call if I have trouble or questions about buying a license on-line?

1. What is Card Security Code?

It is the last 3-digit code located on the back of your card.

2. Why have I not received my licenses via email?

It may take several minutes for your license(s) to generate and be sent to your email inbox. Please check your email security settings as your email software or service provider may be blocking emails with attachments like your license email. Make sure internetsales@virginiain teractive.org is added to your contacts list or safe senders list. You may also double check your email address and request your license be resent via the reprint feature. You will need your receipt information. If you still cannot receive your license email, please seek help from your mail providers.

  • AOL Mail Users Only: Please visit help.aol.com select E-Mail in the AOL Help Menu, choose Troubleshooting E-Mail a nd search for Cannot Receive E-mail from Specific Sender.
  • EarthLink Mail Users Only: Visit Earthlink Web Mail Help.

3. Can I use my check card?

Yes - As long as your card has a MasterCard or VISA logo, it should work like a regular credit card.

4. Can I use American Express or Discover?

No - Only MasterCard and VISA are accepted for this online service.

5. Can my license be emailed to me?

Yes - You may request your license be sent via email by including your email address at the bottom of the payment screen
(Step 6). Your receipt and license will be sent to you.

6. When I try to view my license, all I get is a blank screen and/or an error message. What should I do?

In certain versions of some browsers, Acrobat Reader may not be properly displaying the PDF file within the browse r. This can happen even if Acrobat Reader is installed correctly. Instead a blank screen and/or an er ror message is displayed.

Example error messages: "File does not begin with '%PDF--'" or "There was an error proce ssing a page. There was a problem reading this document".

To solve this problem, Adobe recommends configuring Acrobat Reader as a 'helper', not a 'plug-in'. To configure Acrobat or Acrobat Reader as a helper application:

  1. Print these instructions.
  2. Exit or close your browser.
  3. Start or open Acrobat or Acrobat Reader.
  4. Select your version of Acrobat and follow the instructions below.
    5. Acrobat 4.0 on Windows Acrobat 5.0 on Windows Acrobat 4.0 or above on Mac
    1. Select 'Preferences/General' from the File menu.

    2. From the General Preferences dialog box, select 'Options' from list on the left.

    3. Uncheck 'Web Browser Integration' under Options.     		1. Select 'Preferences/General' from the Edit menu.

    2. From the Preferences dialog box, select 'Options' from list on the left.

    3. Uncheck 'Display PDF in Browser' under Web Browser Options.     		1. Select 'Preferences/General' from the Edit menu.

    2. From the Preferences dialog box, select 'Options' from list on the left.

    3. Uncheck 'Allow Fast Web View'.
  5. Click OK then exit or close Acrobat or Acrobat Reader.
  6. Restart your browser and navigate to the online hunting and fishing license start page at www.virginiainteractive.org/horf.
  7. Click 'Reprint Your Current Hunting/Fishing License(s)' from the start page and enter your receipt information to generate your license(s).

    8. You may also enter your email address in the reprint option to have your license sent to you via e mail.

7. Do I need special paper for printing my license?

No - Use regular clean white printer paper. Do not use colored paper.

8. May I reprint my license later if I need to?

Yes - There is a re-print function available on the start page. You will need to provide your name, receipt number and the date of purchase to be able to regenerate your license. This option is available only for licenses purchased online .

9. I have a current hunting license. Can I purchase more privileges to supplement this license thro ugh this online service?

Yes - for example, if you already own a resident hunting license, you may purchase resident bonus deer tags through this service. You will be asked to provide a val id Virginia Hunting License number.

10. May I save the PDF license document to be printed later?

Yes

11. When I print my license, some of the text is garbled, prints over top of itself, or does not print at all. What is happening?

You are probably using a full version of Adobe Acrobat that does not recognize the font (times-roman) used in the document. Close Acrobat and open the file with a current version of Acro bat Reader.

12. Who do I call if I have trouble or questions about buying a license on-line?

If you have trouble using the web site, call Virginia.gov at 804-786-3794 during normal business hours 8:00 a.m. through 5:00 p.m. ET except holidays. If you have questions about what license to buy, call VDGIF at 1-866-721-6911.